Tcs_Witm_2022 @ Dialogsum: Topic Oriented Summarization Using Transformer Based Encoder Decoder Model
Vipul Chauhan, Prasenjeet Roy, Lipika Dey, Tushar Goel
Abstract: In this paper, we present our approach to the DialogSum challenge, which was proposed as a shared task aimed to summarize dialogues from real-life scenarios. The challenge was to design a system that can generate fluent and salient summaries of a multi-turn dialogue text. Dialogue summarization has many commercial applications as it can be used to summarize conversations between customers and service agents, meeting notes, conference proceedings etc. Appropriate dialogue summarization can enhance the experience of conversing with chatbots or personal digital assistants. We have proposed a topic-based abstractive summarization method, which is generated by fine-tuning PEGASUS1 , which is the state of the art abstractive summary generation model.We have compared different types of fine-tuning approaches that can lead to different types of summaries. We found that since conversations usually veer around a topic, using topics along with the dialoagues, helps to generate more human-like summaries. The topics in this case resemble user perspective, around which summaries are usually sought. The generated summary has been evaluated with ground truth summaries provided by the challenge owners. We use the py-rouge score and BERT-Score metrics to compare the results.